Support

To ensure your call progresses as quickly as possible, please use My Support Service, which allows you to raise, manage and close cases.

Case escalation

If you have a case which needs escalating then you can either add an update to the case directly to ask for it to be escalated or contact the Support Team Lead directly via email (Emer.McArthur@capita.co.uk) or phone +44 (0)330 058 2664 (office).

Ideas forum for Services website

Following on from the success of the Ideas forum for Prism 3 and Alto, we are opening a similar forum to discuss the Services website. Once you've registered, you can provide feedback on the existing site, raise suggestions for improvements, and vote on other users' ideas. Find out how to register and use the forum by reading Using Library Ideas Guide, or click here to access the forum.

Support Open Days

The Support Open Days allow us to share details of all upcoming projects and initiatives, so you can plan for the short, medium and long term. You can share ideas through group discussion, ask questions, seek resolutions to specific issues in our support clinic, meet the support team in person, and connect with your peers from other libraries.

LIS-CAPITA-LIBRARIES

LIS-CAPITA-LIBRARIES is a broadcast email service with over 300 members, who regularly offer help for a variety of practical issues relating to the Capita LMS system. We use it ourselves for announcements, surveys and sharing highly relevant information. We recommend joining this list and getting involved in the conversation. You can subscribe to the RSS feed via the links on the right to get a live update (login required).