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Contact Support

In the UK, dial:
0870 400 5400

Outside the UK, dial:
+44 121 717 3600

Fax: 0870 400 5001

Email Support

Support service hours

Customer Resources

Welcome to the Services website

Capita Customer Support Portal – coming soon

We are delighted to announce that Capita is launching its brand new customer support portal. This will replace your existing customer support portal and will bring you improved functionality and many more benefits, including:

  • Improved, more intuitive navigation
  • Centralised communication channels with Capita
  • Direct access to priority listed downloads
  • Direct access to documentation
  • Scrolling real time announcements

The new portal will be available from 08:30 on Thursday 2nd May.

You will need to re-register to access the new portal.

Following the launch you will need to complete an online form via the new URL: – a simple guide to registration is available here.

User Voice

Ideas forum for Services website

Following on from the success of the Ideas forum for Prism 3 and Alto, we are opening a similar forum to discuss the Services website. Once you've registered, you can provide feedback on the existing site, raise suggestions for improvements, and vote on other users' ideas. Find out how to register and use the forum by reading Using Library Ideas Guide, or click here to access the forum.

Kristian Kelly

Meet the team

Ever wondered what the support analyst you are talking to looks like? Meet the team.